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About Us This web site is owned and operated by BB Bikeshop LTD who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
BB Bikeshop Ltd
Unit 20 Chiminage, Blowhorn Street. Marlborough. Wiltshire. UK. SN8 1BW
Phone: +44 (0) 1672 512240
Mobile 07502549736
Fax: +44 (0) 1672 514143
Email: info@bbbikeshop.co.uk



Company number: 4698474
Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. "Mobile" Phone Numbers will be NOT be accepted, unless accompanied by the Cardholders Phone Number.** Cardholders Name & Address will be checked for authenticity **

When entering Invoice details please insure that this is the same as the card holders address as we are now employing card holder verification measures. Please insure House numbers and Post code details are accurate.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency. To convert to your local currency Click here: http://www.xe.com/ucc/

For Purchases outside the UK further credit/dedit card infomation may be required. This will be requested after we receive the order.

We accept Visa, Mastercard, Switch, Solo, Maestro and JCB. We do not charge for any item until it is ready to ship, if a product has to be made or is a special order a deposit maybe required, you would be notified. Backordered items are also not charged for until they are ready to ship. You may send your payment information via phone, fax, snail mail or over the Internet.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Please note all pictures/diagrams/images in our catalogue are for Illustration purposes only, always check description.
Shipping And Handling Orders in the UK/A (Mainland Only) are sent by 1st Class Post up to the weight of 2kg. Orders over this weight are sent by UK Mail or Parcel Post. UK/B Offshore Islands.Scottish Highlands & N.Ireland. (this includes postcodes AB31 to AB38, AB40 to AB56, IV1 to 28, IV30 to 32, IV36 and 40, IV52 to 54, IV63, KW1 to 14, PA21 PA38, PH4 to PH41, PH49, PH50, Northern Ireland (BT) also HS, IV41 to 49, IV51 55 and 56, KA27 and 28, KW15 to 17, PA20, PA41 to 49, PA60 to 78, PH42 to 44, ZE, IOM, Republic of Ireland, Channel Islands), 1st Class Post up to 2kgs, over, by Parcel Post. Eire & Europe(EU) by Air Mail up to 2kgs, over by Parcelforce Standard or UK Mail/Fedex. Rest of World Orders up to 2 kgs Air Mail, over by Parcelforce Worldwide or "UK Mail/Fedex " Please be sure to choose the correct Shipping Zone as if an incorrect shipping zone is chosen an adjustement will be made and corrected charges applied.
Delivery Schedule We deliver your order as soon as possible. You will normally expect to receive your UK order in 4 - 6 working days. Europe & International Delivery Times:- Up to 2kgs Air Mail 4 - 7 working days. Parcelforce 5 - 8 working days. If we anticipate delivery being longer we will notify you via email or phone. If special delivery requests are made, necessary charges may be applied. Most items sent will require a signature, UK Mail will attempt to deliver a consignment twice both times leaving a card if no one is available to sign for the goods. After the second attempt UK Mail will return the goods back to us. Charges will apply.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction.
Reaching Us If you need to reach us, please send email to info@bbbikeshop.co.uk or alternatively, you can call on 01672-512240 (International +44 1672-512240) Mobile 07554191507 or fax us on 01672-514143 or write to us at BB Bikeshop Ltd. Unit 20 Chiminage. Marlborough. Wilts. SN8 1BW. United Kingdom.
Privacy Policy BB Bikeshop Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Remittance Terms Your Credit/Debit Card will be charged and Subject to Authorization your goods will then be despatched. All Credit/Debit Cards submitted undergo strict scrutiny. Any deliberate Card's misuse has its information passed on to the appropriate authority.